Flagship Boutique Director

Summary

The Flagship Boutique Director is responsible for driving continuous growth and overall performance of the flagship boutique by meeting sales targets, maximizing profitability, and building long-term client relationships. The role leads all aspects of boutique operations, including inventory integrity, visual standards, compliance, and reporting, while recruiting, coaching and developing a high-performing sales team. The director will implement CRM-driven clienteling strategies, represent the boutique at events, and collaborate with regional and international teams to share best practices.

Responsibilities

• Exceed individual and boutique sales budgets and achieve defined KPIs through strategic planning and sales analysis.
• Lead, coach, recruit and retain boutique team members; set objectives and manage performance.
• Oversee daily boutique operations, visual merchandising, inventory control, audits and compliance.
• Develop and execute clienteling and CRM initiatives to acquire and retain high-value/VIP clientele.
• Coordinate client events, handle escalated customer issues, and manage repairs and service follow-up.
• Collaborate with regional and international boutique managers to share insights and drive retail performance.

Requirements

• 7+ years progressive luxury retail experience with proven boutique leadership and management.
• Demonstrated track record of driving sales growth, profitability and achieving commercial targets; fine watch or jewelry experience preferred.
• Strong expertise in luxury client development, CRM and VIP clienteling.
• Excellent interpersonal, communication, coaching and analytical skills; proficiency in Microsoft Office.
• Ability to work a flexible retail schedule including weekends and holidays, travel as required, and lift up to 40 lbs.