Fixed Ops Director

Job Details: Job Location: Laird Noller Ford of Lawrence - LAWRENCE, KS, Salary Range: $ - $ Base+Commission/month, Fixed Operations Director / Service Manager

Laird Noller Ford – Lawrence, KS

Full-Time | Management | Competitive Compensation + Benefits

Join the Noller Team!

Laird Noller Ford of Lawrence is seeking an experienced, driven, and results-oriented Fixed Operations Director / Service Manager to lead our service department and help take our growing dealership to the next level.

We have an established team of talented technicians, including multiple Ford Senior Master Certified Technicians, long-tenured employees, and a tremendous amount of untapped potential. We are looking for a strong leader who understands dealership operations, knows how to develop people, and can drive profitability while maintaining an exceptional customer experience.

This is an excellent opportunity for an experienced Service Manager ready to grow or an established Fixed Operations Director looking for a long-term home with a family-owned automotive group.

Key Responsibilities

• Oversee daily service department operations, including technicians, advisors, dispatch, and support personnel.
• Drive departmental profitability through effective expense management, labor sales, productivity, and efficiency.
• Establish and monitor departmental goals, budgets, and performance expectations.
• Monitor and improve key performance indicators (KPIs), including effective labor rate (ELR), hours per repair order, technician productivity, efficiency, gross profit, and customer satisfaction.
• Recruit, train, mentor, and develop service department personnel.
• Ensure proper repair order processes, warranty compliance, documentation, and timely closing of ROs.
• Minimize comebacks, policy adjustments, and unnecessary expenses.
• Maintain strong customer relationships and resolve escalated customer concerns professionally.
• Ensure proper scheduling, workflow, dispatching, and shop capacity management.
• Identify opportunities to increase customer-pay, warranty, and internal service revenue.
• Work closely with Parts, Sales, Accounting, and Executive Management to achieve dealership objectives.
• Maintain compliance with Ford Motor Company standards, dealership policies, and applicable safety regulations.
• Foster a positive, accountable, and productive work environment.

Experience & Qualifications

Required:

• Previous automotive dealership Service Manager, Fixed Operations Director, or comparable leadership experience.
• Proven track record of driving profitability, improving departmental performance, and leading successful teams.
• Strong understanding of dealership financial statements, service department KPIs, labor rates, and expense management.
• Experience managing technicians, service advisors, and departmental workflow.
• Excellent leadership, organizational, communication, and problem-solving skills.
• Ability to hold employees accountable while providing coaching and professional development.
• Proficiency with dealership management systems (DMS), Microsoft Office, and reporting tools.
• Valid driver's license and acceptable driving record.
• Ability to successfully complete employment pre-screening requirements.

Preferred:

• Ford dealership management experience.
• Familiarity with Ford warranty processes, manufacturer programs, and reporting.
• Experience developing and implementing departmental budgets and growth strategies.
• Demonstrated success improving customer satisfaction and employee retention.

Compensation & Benefits

We believe strong leadership deserves strong compensation. We offer a competitive compensation package with significant earning potential tied to departmental growth and performance.

What We Offer:

• Competitive management compensation.
• Performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Employee discounts on vehicles, parts, and service.
• Ongoing training and professional development.
• Career advancement opportunities within the Noller Auto Group.
• Supportive executive leadership and an established, experienced service team.

Physical Requirements

• Ability to stand, walk, and move throughout the dealership and service department for extended periods.
• Ability to sit for prolonged periods while performing administrative duties.
• Frequent use of computers, phones, and other office equipment.
• Ability to occasionally bend, stoop, kneel, reach, and climb stairs.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to safely navigate an active service shop environment, including exposure to noise, moving vehicles, and varying temperatures.
• Ability to operate a motor vehicle as needed for dealership business.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Non-Physical Requirements

• Ability to multitask and prioritize in a fast-paced dealership environment.
• Strong analytical and financial decision-making skills.
• Ability to maintain confidentiality regarding employee, customer, and company information.
• Excellent interpersonal skills and the ability to communicate effectively at all organizational levels.
• Ability to remain professional under pressure and resolve conflict constructively.
• Willingness to take ownership of departmental performance and results.
• Dependability, accountability, and a commitment to continuous improvement.

Laird Noller Ford is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics.

Qualifications: Physical Requirements

• Ability to stand, walk, and move throughout the dealership and service department for extended periods.
• Ability to sit for prolonged periods while performing administrative duties.
• Frequent use of computers, phones, and other office equipment.
• Ability to occasionally bend, stoop, kneel, reach, and climb stairs.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to safely navigate an active service shop environment, including exposure to noise, moving vehicles, and varying temperatures.
• Ability to operate a motor vehicle as needed for dealership business.