Suntrup Automotive Group is hiring a Fixed Operations Director to lead service and parts strategy across our five-location, multi-franchise dealer group. After more than 14 years of leadership at Suntrup, our Fixed Operations Director is preparing for retirement. This search is part of a planned and thoughtful transition for one of the most important areas of our business. The next Fixed Operations Director will report directly to the President of the group and will play a central role in shaping the future of our service and parts operations.
We believe fixed operations is the long-term engine of the franchise dealership and the foundation of customer loyalty and retention. The person in this role will help define and execute our group-wide fixed operations strategy, including operational standards, profitability, customer experience, OEM performance, talent development, and fixed absorption. This is a forward-looking role. Suntrup has an internal technology and data team, and our next Fixed Operations Director will work closely with senior leadership to continue building a smarter, more data-driven service and parts operation.
What You’ll Own
- P&L accountability for service and parts operations across all locations
- Hiring, development, and performance management of service managers, advisors, and technicians across the group
- Setting and enforcing process standards that drive a high-quality customer experience while maximizing efficiency and profitability across all locations
- Maintaining strong relationships with multiple OEMs, ensuring adherence to brand standards and hitting key performance targets
- Ongoing evaluation of where we stand versus best-in-class fixed ops departments nationally, and a clear point of view on what we should be doing differently
- Partnering with our internal technology team to use existing data tools and actively shape what gets built next — identifying gaps, requesting new reports, and contributing ideas that make the service department smarter
- Union contract negotiations and ongoing labor relations across our unionized stores
- Fixed absorption targets, CSI performance, and OEM compliance across multiple brands
What We’re Looking For
- Exceptional leadership, communication, and problem‑solving skills
- Proven expertise managing fixed operations across multiple OEMs in a dealer group setting
- A track record of driving service department profitability, customer retention, and operational excellence
- Strong people instincts: the ability to identify and develop talent through coaching and
- A learner’s mindset: intellectually curious, high energy, and driven to live on the cutting edge
- A systems thinker who can hold the whole department in mind and identify leverage points that improve performance across the group
- The ability to model customer‑centric behavior at every level and set the example for the staff
- A data‑first mindset — using data to coach, diagnose, and make business decisions
Why This Role Matters
Fixed operations is the long‑term engine of the franchise dealership and the linchpin of our customer loyalty and retention strategy. The leader who takes this role will have executive support, cutting‑edge business intelligence tools, and ambitious colleagues committed to building an elite organization.
What We Offer
- Competitive compensation package with performance‑based incentives
- The opportunity to lead a high‑volume, multi‑franchise service operation in a growing and dynamic environment
- A leadership position in a high‑energy, forward‑thinking dealer group
- Comprehensive benefits, including health, dental, and retirement plans