Citarella is one of the most iconic premium food retailers in the United States, built on more than a century of culinary heritage and an uncompromising commitment to quality. Established in New York City in 1912 as a neighborhood seafood shop, the company has evolved into a family-run gourmet market destination known for “fresh from the source” standards, deep product expertise, and a hospitality-forward customer experience.
Today, Citarella operates specialty markets across New York City, the Hamptons, and Greenwich, Connecticut. The brand is widely recognized for extraordinary seafood and a best-in‑class assortment of prime dry‑aged meats, chef‑prepared foods, scratch‑made pastries, artisanal cheeses, cured meats, smoked fish, and a curated lineup of private‑label products. Its reputation rests on craftsmanship, pride, operational discipline, and a relentless pursuit of excellence.
Citarella’s next chapter requires scaling this high‑standard, founder‑driven business into a durable, professionally managed enterprise capable of sustained growth across markets and channels—while preserving the quality, culture, and customer intimacy that define the brand.
We are offering a SIGN‑ON BONUS of up to $500 for the Fish Department (must meet all requirements- payments will be distributed during a specified timeline).
Role and Responsibilities
- As a member of Citarella’s Seafood Team, you will play a key role in delivering exceptional guest service while maintaining deep knowledge of our premium seafood offerings. This position requires pride in product presentation, attention to safety and sanitation standards, and a strong sense of teamwork.
- Provide exceptional guest service to drive sales and ensure satisfaction.
- Use suggestive selling techniques to promote seafood products.
- Receive, unload, and break down deliveries; stock and rotate merchandise.
- Ensure all items meet Citarella’s high-quality standards before display.
- Prepare seafood items, including cleaning and cooking shrimp and lobster.
- Maintain and restock displays while ensuring proper rotation and facing of products.
- Apply basic knife skills to prepare seafood as needed.
- Adhere to all Department of Health (DOH), Department of Agriculture (DOA), and OSHA safety and sanitation standards.
- Use and manage cleaning chemicals in accordance with safety protocols.
- Communicate clearly and professionally with team members and management.
- Maintain a professional, respectful, and guest-facing demeanor at all times.
- Complete all assigned duties as directed by the management team.
Requirements
- 6 months to 1 year of experience in seafood handling, guest service, and sales.
- Strong guest service and merchandising skills.
- Ability to retain and apply product knowledge.
- Strong organizational and time management skills in a fast-paced environment.
- Problem-solving ability and sense of urgency.
- Team player with a willingness to support fellow associates.
- Flexible availability, including evenings, weekends, and holidays.