Utility Services: payment knowledge - nice to have around Fraud, Charges, Foreign Exchange, micro services
CBIS: payment gateway, accounting
JD
Creates, Compiles, utilizes feedback to improve documentation and delivers Technical Documentation to clients with the required standards.
Performs writing tasks for complex technical documents, such as user manuals, installation manuals, help documents, and tutorials.
Requires effective planning, scheduling, researching, and writing skills.
Interviews business analysts, programmers, engineers, developers, and other technical personnel; reads previous documentation and design notes and uses computer-based training or company technical products to gather and research technical information for use in more complex documentation.
Skills and Knowledge
Familiar with API and Software Development Kit concepts
Thorough knowledge of information mapping concepts
Skill in investigation and analysis
Skill in preparation of written material
Proficient with the following software: DITA & Astoria, Microsoft (Word, Excel, PowerPoint, Visio); Adobe (Acrobat Professional, Robohelp) Jira, and SharePoint.