Leading a team of customer support representatives, the full-time FINRA Licensed Customer Experience Lead will deliver high-quality service, coach team members, and manage escalated customer issues while working overnight shifts in a hybrid environment based in Denver, CO. Key responsibilities Develop and coach a team of customer experience representatives to ensure effective support delivery Handle escalated customer concerns and resolve complex issues with urgency and professionalism Oversee daily operations, including queue management and service-level adherence, while driving continuous improvement Required qualifications Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days) Strong coaching and leadership skills with a passion for developing frontline talent Proven ability to operate in a fast-paced, high-volume environment Flexibility in scheduling to support business needs
FINRA Licensed Customer Experience Lead in workfromhome at Unknown Company
This position is listed as full time and hybrid.