Financial Counselor

Job Description

Patient Financial Counselor role in Nashville.

This is a high-impact, patient-facing role in an oncology setting, so personality and emotional intelligence are just as important as experience.

What They’re Looking For

3+ years in financial counseling / patient access / insurance verification

Strong background in eligibility, benefits, and authorizations (including drugs)

Experience walking patients through cost breakdowns, payment plans, and coverage gaps

Knowledge of CPT/HCPCS coding

Comfortable working in a clinical/oncology environment

Strong customer service, with the ability to be both empathetic and firm

Quick learner, detail-oriented, and able to multitask/adapt to change

Day-to-Day Responsibilities

Educate patients on insurance coverage, co-pays, deductibles, and out-of-pocket costs

Walk patients through what is and is not covered under clinical trials

~70–75% of patients are on trials (often last-line treatment)

Help set up payment plans and guide patients through financial assistance programs

Including programs for free/assisted drug access

Verify insurance and maintain accurate eligibility and demographic information

Handle pre-authorizations and referrals, including drug authorizations

Partner closely with nursing staff, providers, and financial aid organizations

Occasionally assist with drug ordering coordination

Review patient balances and ensure accurate co-pay collection

Work through difficult situations, including supporting patients during end-of-life care scenarios

Environment & Culture

Heavy collaboration with internal team (notably this person’s leader)

Requires ability to compartmentalize and have tough conversations with patients

Strong support system in place:

EAP (therapy/counseling benefits available)

Very mission-driven, patient-focused environment

Logistics

Schedule: 8:00 AM – 4:30 PM

Hybrid: ~50% remote / 50% onsite

Fully onsite during first few months of training

Training: ~3 months (shadowing begins within first few days)

Must be able to ramp up quickly and handle workload early on

Comp

$23–25/hr

Direct hire + full benefits

Interview Process

In-person preferred (video if needed)

Quick turnaround — feedback provided same day

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

1+ years in financial counseling / patient access / insurance verification

Strong background in eligibility, benefits, and authorizations (including drugs)

Experience walking patients through cost breakdowns, payment plans, and coverage gaps

Knowledge of CPT/HCPCS coding

Comfortable working in a clinical/oncology environment

Strong customer service, with the ability to be both empathetic and firm

Quick learner, detail-oriented, and able to multitask/adapt to change