Financial Counselor L3

To support patient financial needs, the full-time remote Financial Counselor L3 will manage patient coverage information, assist with financial applications, and ensure seamless communication with medical staff while providing excellent customer service. Key responsibilities Contacts patients to collect accurate coverage information and verifies eligibility with payors Assesses patients' financial ability to pay for services and refers them to financial counseling when necessary Creates estimates, collects copayments, and educates patients on their financial responsibilities Required qualifications Associates Degree or higher, or High school diploma/GED with 2+ years of experience in insurance, healthcare, or a related field Excellent customer service skills with the ability to work in a fast-paced environment High level of interpersonal skills to handle sensitive and confidential situations Experience with PC applications including MS Office and Internet Ability to maintain employer training requirements