Financial Counseling Manager

Must Haves:

• 5-7+ years of Revenue Cycle experience
• Bachelor's degree required
• Previous leadership/supervisory experience
• Strong people management and operational oversight experience

Plusses:

• Medicaid enrollment/application experience
• EPIC experience
• Financial counseling experience within healthcare
• Experience working with hospital billing or hospital-based revenue cycle operations
• Knowledge of Financial Assistance programs and Federal Poverty Level (FPL) guidelines

Day-to-Day:

• Oversee day-to-day operations of the Financial Counseling team
• Manage and support a team of approximately 18 staff members
• Ensure compliance with departmental policies and procedures
• Handle staff management, scheduling, and timekeeping responsibilities
• Monitor work queues and operational performance metrics
• Guide patients through Medicaid enrollment and local DSS assistance programs
• Support patients seeking financial assistance resources
• Document patient interactions and updates within systems
• Partner with Care Management and Social Work teams
• Assist with implementation and utilization of FPL tables and financial assistance processes
• Lead team initiatives through ongoing organizational and revenue cycle changes
• Support upcoming EPIC enhancements, including Financial Assistance module implementation
• Drive change management efforts and maintain operational continuity across evolving workflows

Job Description:

Insight Global is seeking a Financial Counseling Manager for a leading healthcare organization. This individual will oversee a team responsible for helping patients navigate financial assistance programs, Medicaid enrollment, and other funding resources. The manager will be responsible for daily operations, staff supervision, policy compliance, workflow management, and cross-functional collaboration with care management and social work teams. The ideal candidate is a strong revenue cycle leader who thrives in fast-paced, evolving environments and can successfully guide teams through operational and system changes, including upcoming EPIC enhancements. This is an excellent opportunity to make a direct impact on patient financial access while leading a high-performing team within a large healthcare system.