Financial Aid Staff Assistant, Divinity SchoolWork Arrangement: On-Site Location: Durham, NC, US, 27710 Personnel Area: UNIVERSITYDuke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools.
With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.Be You. Duke Divinity School is looking for a Financial Aid Staff Assistant to join our student-focused, mission-driven Financial Aid team. In this role, you will play a pivotal part in helping prospective and current students understand and navigate the financial aid process so they can fully engage in their theological education and vocational formation. You will work closely with students from inquiry through enrollment and beyond—answering questions, reviewing applications, packaging aid, and helping remove financial barriers to ministry preparation.
If you thrive in a service-oriented environment, enjoy building relationships, and value precision and compliance within a complex regulatory landscape, this role offers meaningful work with lasting impact.Minimum Requirements:Broad knowledge of clerical and accounting principles typically acquired through two years of post-secondary education in administrative support, business, or a related fieldThree years of related clerical, administrative, or office support experience, or an equivalent combination of education and relevant experienceAbility to manage confidential information with discretion and professionalismPreferred Qualifications:Bachelor's degree1–2 years of experience in financial aid administration, admissions, student services, or a related function in higher educationFamiliarity with financial aid policies, funding sources, and regulatory complianceExperience using higher education systems such as PeopleSoft, Slate, or similar databasesOther Requirements:Proficiency with word processing, databases, Zoom, and PowerPointAbility to work a flexible schedule, including occasional evenings and weekends during recruitment or key processing periodsThis position is onsite, with work performed at Duke Divinity School in Durham, North Carolina.Be Bold. In this role, you will:Counsel prospective and current students on federal financial aid processes, institutional aid, and external funding opportunitiesReview financial aid applications and documentation, determine eligibility and financial need, and package aid according to federal, University, and Divinity School policies and deadlinesManage student communications by responding to phone, email, and walk-in inquiries promptly and professionallyEnsure accuracy and timeliness of financial aid awards posted to students' bursar accountsAdminister key programs, including federal work-study job postings, external scholarship processing, and Divinity School institutional scholarshipsMaintain and enhance online resources, including the Divinity School's external scholarship webpageCoordinate with Divinity School HR, hiring departments, and Duke University Student Employment on student hiring processesPrepare reports and data related to financial aid programs as requested by Duke University and Duke Divinity SchoolRepresent the Office of Financial Aid at recruitment, yield, and admitted-student eventsChoose Duke. As the spiritual center of Duke University, Duke Divinity School embodies Duke's motto— Eruditio et Religio (Knowledge and Faith). Founded in 1926, the Divinity School is both deeply rooted in the United Methodist tradition and broadly ecumenical in teaching, learning, and community life.
Students and staff engage diverse theological perspectives while finding common ground through Scripture, Christian tradition, and faithful response to contemporary challenges. Working at Duke Divinity School means contributing to a mission-driven academic community committed to forming faithful leaders for Christian ministry across the Church and the world. You will collaborate with colleagues who value collegiality, service, and excellence—and who care deeply about student success.Job Code: STAFF ASST Job Level: 08 Anticipated Pay Range: USD $18.92 to USD $28.09Duke University provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sexual orientation, or military status.Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services.