Financial Aid SpecialistThe Financial Aid Specialist supports students in understanding and accessing federal financial aid programs, including Pell Grants and Direct Loans. This role guides students through the full financial aid process—from application to disbursement—while ensuring aid is processed accurately and in compliance with federal regulations. The Specialist provides clear communication, timely support, and a student-centered experience to help students navigate funding options and maintain eligibility for financial assistance.Required Qualifications:Associate's degreeBasic knowledge of financial aid programs or willingness to learnStrong attention to detail and ability to manage multiple tasks effectivelyExcellent interpersonal and communication skills with a passion for helping studentsPreferred:Bachelor's degreeExperience in financial aid, higher education, or customer serviceFamiliarity with financial aid systems such as COD, NSLDS, and FPPAbility to interpret and apply federal financial aid regulations and policiesDuties and Responsibilities:Guide students and families through the financial aid process, including FAFSA completion and understanding financial aid awardsAnswer questions related to Pell Grants, Direct Loans, eligibility requirements, and financial aid policiesPromote financial literacy by educating students on borrowing limits, loan repayment, and responsible financial planningReview student financial aid applications (ISIRs) and determine eligibility for federal aid programsComplete verification processes and resolve missing, incomplete, or conflicting informationPackage and award federal financial aid based on student eligibility and institutional guidelinesEnsure compliance with all federal Title IV regulations and institutional financial aid policiesMaintain accurate and organized student financial aid records to support audits and program reviewsMonitor and apply updates to federal financial aid regulations and proceduresAssist with the disbursement of Pell Grants and Direct LoansIdentify, research, and resolve discrepancies between financial aid systems and student recordsSupport reconciliation processes to ensure accurate accounting of financial aid fundsCollaborate with Admissions, Registrar, Business Office, and other departments to support student successContribute to a positive, welcoming, and student-focused Financial Aid Office environmentProvide timely, professional, and student-centered customer service while managing multiple priorities effectivelyPerform other duties as assigned by the District Director of Financial AidRequired Knowledge, Skills, and Abilities:Ability to take initiative and solve problems effectivelyStrong organizational skills with exceptional attention to detailProficiency in technology, including email, word processing, spreadsheets, databases, presentation software, and internet applicationsStrong interpersonal skills with the ability to interact tactfully and courteously with students, faculty, staff, and the publicAbility to collaborate effectively and work as part of a team-oriented environmentAbility to quickly learn, understand, and retain policies and procedures related to student services and financial aid operationsExcellent oral and written communication skills with the ability to engage diverse populationsClear, compassionate, and student-centered communication skillsStrong problem-solving, critical thinking, and analytical abilitiesEffective organization, multitasking, and time management skillsDemonstrated commitment to student success and providing high-quality customer serviceFlexibility to work evenings, weekends, and extended hours as needed to meet departmental needsPhysical Demands and Work Environment:Stand for extended periods of timeCommunicate effectively in person, by telephone, through Zoom, and via live chatTalk, hear, observe, and assist students and staffSit and use hands to handle, feel, or operate office equipmentReach with hands and armsStand, walk, stoop, or kneel as neededOccasionally lift and/or move items weighing up to 15–20 poundsApplication Requirements:Application at (3) Professional References (Name, Phone Number, and Email)Deadline to Apply: Open until filled