Financial Aid CounselorTigerville Campus - Tigerville, SC 29688OverviewPosition Type Full Time Staff Education Level 4 Year DegreeDescriptionDEPARTMENT: STUDENT SERVICESPosition Summary: The Financial Aid Counselor provides excellent customer service and specialized financial aid guidance to students, parents, and any authorized third parties. The counselor will assist with the everyday operations of the Financial Aid Office, including, but not limited to, document intake, program administration, counseling, and financial aid processing.RESPONSIBILITIES:Represent NGU in creating a professional, welcoming, and helpful environment by providing excellent customer service in person, on the phone, and in written communication.Package and process financial aid for new and returning students, including but not limited to the following:Prepare/send aid offer notificationsFAFSA verification processMonitor, review, and send satisfactory academic progress (SAP) notificationsData entry in PowerFAIDSProvide customer service as it relates to processing and packaging issues, including answering routine questions, responding to correspondence, and counseling students as needed.Assist with University orientation events and open house activities, including financial aid presentations.In partnership with the Director, provide training to financial aid staff and other University staff as necessary to ensure optimal use of financial aid policies and procedures.Assist with the management of the Financial Aid email inbox and process incoming requests from students, faculty, and staff.Collaborate with other areas within Student Services, including NGUcentral, Student Accounts, and Academic Records, regarding student portal issues and in answering general student questions related to these areas.Qualifications· Affirm an understanding of the Baptist Faith & Message 2000 and an understanding of the University's Statement on Human Flourishing.· Agree to abide by the employee handbook, including community standards agreements.· Bachelor's degree preferred.· At least one year of financial aid experience within a university is preferred.· Excellent interpersonal and communication skills to handle a variety of student issues and concerns.· Ability to organize, prioritize, and problem-solve in an environment where frequent interruptions are common.· Ability to follow through with tasks and work independently.· Computer literacy and knowledge of Microsoft Office Suite.· Understand and comply with FERPA regulations.