Owning the operational coordination for finance systems, the full-time Finance Systems Operations Lead will manage intake and triage processes, oversee production support, and maintain documentation standards in a remote work environment. Key responsibilities Own Finance Systems intake and triage by reviewing incoming JIRA requests and routing them to the appropriate application owner or stakeholder Coordinate production support across all Finance Systems applications, tracking ownership and escalating critical issues as needed Maintain JIRA as the operational source of truth, enforcing ticket standards and providing management visibility into workload and blockers Required qualifications 5-8+ years in finance systems, business systems, enterprise applications, or finance technology operations Experience coordinating production support across multiple applications or business functions Familiarity with JIRA Service Management or a comparable ticketing platform Experience working directly with Finance, Accounting, Treasury, IT, and business stakeholders Proven ability to maintain operational documentation and support procedures