Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.
Drive financial clarity and strategic decision-making for Genesys' One Americas sales region, influencing outcomes across North America and Latin America. This role shapes how resources are allocated, how performance is measured, and how growth is accelerated at scale. At Genesys, we are transforming customer experience through AI-powered innovation, and this role directly supports that mission by enabling smarter, faster, and more predictive financial operations. You will partner closely with senior sales leadership to guide investment strategy, improve operational efficiency, and unlock sustainable revenue growth. This position offers high visibility with executive stakeholders and exposure to enterprise-wide initiatives, creating a strong pathway for continued career growth and leadership influence.
Key Responsibilities:
- Own end-to-end financial and workforce planning for the One Americas sales organization, ensuring alignment between hiring strategy, investment priorities, and revenue goals
- Influence regional and executive decision-making by delivering data-driven insights and actionable recommendations to senior leadership, including the CFO and CSO
- Drive automation and innovation across finance workflows by leveraging AI tools to enhance reporting accuracy, streamline forecasting, and improve operational scalability
- Partner with cross-functional leaders across Finance, Sales, Marketing, HR, and Operations to align strategy and improve the effectiveness of go-to-market investments
- Deliver high-impact variance analysis and management reporting that improves forecasting accuracy and enables proactive business decisions
- Lead analysis that identifies opportunities to improve return on investment across regional operating expenses and sales performance initiatives
Required Qualifications:
- Bachelor's degree in Accounting, Finance, Statistics, or a related field
- 7+ years of experience in financial analysis, strategic finance, or data-driven problem solving across consulting, investment banking, accounting, SaaS, or technology environments
- Demonstrated ability to build strong, trust-based relationships with senior stakeholders and cross-functional partners
- Advanced proficiency in Excel, including building financial models, reporting tools, and decision-support frameworks
- Experience working with financial systems and data visualization tools such as Workday Adaptive, Tableau, Oracle EPM Cloud, Salesforce, Power Query, Power Pivot, Python, or SQL
- Strong communication skills with the ability to translate complex financial concepts into clear, concise insights
- Proven ability to navigate ambiguity and operate effectively in a fast-paced, deadline-driven environment
- Ownership mindset with a track record of driving initiatives through to completion
Preferred Qualifications:
- MBA or equivalent graduate degree
- Experience supporting global or multi-regional sales organizations
- Exposure to AI-driven tools or automation in finance workflows
- Experience partnering with executive-level stakeholders in high-growth environments
Compensation:
$105,100.00 - $184,900.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Working at Genesys
- AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
- A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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