Job TitleResponsible for the management and delivery of KPI & Business Health Reporting, Data alignment, Business Management Portals, and general business management tasks. This role will be closely aligned with Sr. Leadership and Global Services Operations to drive business optimization through standardization and globalization of business operations.ResponsibilitiesManage reporting on business pipeline and drive centralized adoption of SFDC as a standard for all pipeline managementDevelop and maintain a global cost rate cardDevelop and maintain business management portals for all global contractsMaintain organization tools for the global book of businessDevelop and maintain standard business review collateral and calendars for ~45 accounts globallyAlign and ensure integrity of data for resources, programs, and assetsProduce monthly KPIs while working with Global Service Operations to build out a dashboard toolProduce weekly business health reports via aggregating data on ~45 accounts while developing a dashboard tool to make the data more user friendly to maintain and reviewManage resource alignment between multiple organizations through an active transformationCapabilitiesMinimum 5-8 years of business operations.
Experience in a service organization is a plus.Experience with the full Microsoft Suite, including Excel, Word and PowerPoint. Knowledge of Project Management Tools is beneficial and experience with Sharepoint is requiredDemonstrated ability to complete tasks within a project from inception through delivery and completionA willingness to work a flexible schedule and to travel if requiredBachelor's degree in Business Administration, Finance, or equivalent education or experienceExcellent stakeholder management - highly articulate, excellent communication skills and ability to build relationships with key stakeholders including the Customer, Hitachi and the wider One HitachiProven track record of working well independently, or as part of a teamThe ability to detect possible causes of conflict or customer dissatisfaction early in the cycle and the ability to take decisive action to resolve themKnowledge of industry best practices for specific solution areas