File Maintenance SupervisorParkway Bank is looking for a File Maintenance Supervisor at our Chicago branch located at 4646 N. Cumberland Avenue. We have been a leader in community banking for more than five decades and we are committed to growth and consistently offering the best in customer service, financial products, and services.
Since first opening our doors in 1964, we continue to maintain a strong presence in communities through donations, volunteer work, and education. Come be a part of our team!This individual manages the File Maintenance Department. Supervises, guides and coaches data entry staff and File Coordinator while performing a variety of clerical duties in accordance with bank policies, procedures, processes and guidelines.
This position also performs a variety of duties and projects as assigned by Management. Acts as back up for the File Coordinator.Requirements:Process and technology minded — embraces technology that enhances efficiency, constantly looks for ways to simplify, standardize, automate, reduce manual work and reduce errors.Leads with clarity — sets expectations, coaches effectively, and builds team confidence.Data-driven — uses metrics and trends to guide decisions.Control-oriented — builds strong safeguards without slowing down the business.Collaborative — works seamlessly across departments to ensure data accuracy.Forward-thinking — anticipates future needs and modernizes legacy workflows.Maintains an effective staff schedule to ensure efficient operation of the department and to ensure that all work is performed accurately and timely.Must be able to communicate information to customers, supervisors, and other bank personnel within bank guidelines for quality service, including professional appearanceConducts departmental staff meetings.Has working knowledge of all bookkeeping functions and acts as back up when necessary.Prepares written communications such as procedures, performance evaluations, and related information to all staff personnel.Exercises judgment and decision making in problem solving. Must exercise judgment in item processing and problem solvingAssists Officer in charge, departmental personnel, and other bank personnel in a team effort to get all jobs done in a time and accurate manner on a daily basis.Must be able to perform basic math calculations accuratelyMust be able to access, input, retrieve and understand information from the computerAssist co-workers in a team effort to get all jobs done in a timely manner on a daily basisMust be able to read and understand bank related documentation, especially checks, transaction documents, memos, notices, training material, policies and proceduresMust be able to communicate information to coworkers, bank personnel and occasionally to customers within bank guidelines for quality serviceKeeps workstation and common working areas neat, orderly and well suppliedPerforms other reasonably related duties as assigned by management.Qualifications:High School Diploma, GED or equivalent work experience1-2 years supervisory experience1-2 years banking experienceProficient in Microsoft Word and ExcelAbility to analyze dataEffective verbal and written communication skillsGood organizational skillsAbility to work independently and follow through assignments to completionGood math and clerical skillsAbility to work accurately and settle all daily work in a timely mannerEffective problem-solving skillsAbility to effectively communicate (oral and written) with fellow employees and customersAbility to read, write and count to accurately complete all documentsAbility to work varied hours/days as business dictatesAbility to operate and understand business machines and equipmentAbility to read and understand bank documents and reportsEffective judgment to process transactions, solve problems, make decisions and react to unusual situationsAbility to keep all bank and customer information confidentialAbility to work in a team environmentAbility to keep all bank and customer information confidentialAbility to work a flexible five-day work week, with hours of work determined by department needs.
Overtime will occur when necessaryKnowledge of Deposit Processing and Item Processing preferred. This includes Federal Reserve adjustments and charge backs, Cash Letters and other related information.Knowledge and use of Parkway's image product known as Synergy and the FIS image system known as eVision is preferred.Parkway Bank is an Equal Opportunity Employer: Disability/VeteranPay range: $20.00 - $25.00/hourBenefits Offered:Part-Time - Full-TimeDental Insurance401(k) PlanProfit-SharingVacationPaid Sick/Personal DaysPaid HolidaysMedical InsuranceVision InsuranceLife InsuranceShort/Long-Term DisabilityEmployee Assistance ProgramPaid Parental LeaveTuition Reimbursement