Field Training Manager - Dunkin'

As a Dunkin’ Field Training Manager, you will be a part of a fun, exciting culture that goes beyond training. Partnering with your Dunkin’ colleagues, you will use your experience and expertise to support our Franchisees through implementing and training national & regional initiatives. Passion for success and building strong relationships with Field Operations, Franchisees and their Above Restaurant Leaders will be the foundation to influencing a culture centered around high performance and accountability which embodies our values and delivers on our brand promise.

Key Responsibilities

• Leads all training activities for new initiatives including product rollouts, guest service initiatives, processes, technology, and systems
• Facilitate virtual and in-person training experiences consistently using effective adult learning principles
• Presents content during regional meetings and training sessions with the Above Restaurant Leader audience
• Utilize project management tools and disciplines to execute project processes, including risk management, issues resolution, change management, quality assurance, and document management.
• Drives engagement in support of the initiative to influence franchisees to embrace the needed change within their business unit
• Actively partners to build relationships with cross functional team members, franchisees, and their above restaurant leaders to influence adoption of training principles.
• Collaborates with field team to diagnose root causes for knowledge gaps, operational and training problems, and articulate potential solutions
• Acts as an ongoing Subject Matter Expert for franchisees and their Above Restaurant Leaders for brand initiatives.
• Participates in meetings with franchisees and cross functional team to strategize market and network plans, provide expertise and consulting as needed

Travel Recquired

A minimum of 75% travel will be required in support of the position’s responsibilities.

Required Skills

• Project Management skills
• Strong organizational, planning and time management skills
• Strong technical skills in Microsoft Office products including Excel, PowerPoint and Outlook or equivalent
• Change management
• Helps identify and resolve project related risks and issues

Qualifications

• Bachelor’s Degree and/or equivalent experience in restaurant and/or retail management with Training, Human Resource, or multi-unit management experience
• 5-7 years Experience in restaurant and/or retail Training, Operations, or multi-unit management
• Ability to work independently with minimal supervision and prioritize tasks accordingly

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We know that food is much more than a staple—it’s an experience.