Field Technician

Job Description Job Description
Fiber Optic Field Technician - Installation & Service Location: Central New York
Job Type: Full-time
Pay: $56,160-$72,800 per year ($27-$35 per hour), depending on experience
Build and Support Central New York's Fiber Network
New Visions Communications is a locally operated telecommunications company building and maintaining an extensive fiber-optic network throughout Central New York.
We are hiring an experienced, hands-on Fiber Optic Field Technician to install, maintain, and troubleshoot internet, voice, Wi-Fi, and related services in customers' homes and businesses.
This is primarily an installation, service, and troubleshooting position . The right candidate will be comfortable working directly with customers, installing equipment and cabling, diagnosing service problems, and completing physical fieldwork throughout the day.
What You'll Do

• Install and activate fiber-optic internet, voice, managed Wi-Fi, and related services in homes and businesses
• Install, test, terminate, and troubleshoot fiber-optic and Ethernet cabling
• Configure and troubleshoot ONTs, routers, Wi-Fi equipment, streaming devices, and other customer-premises equipment
• Diagnose fiber, network, wiring, equipment, and wireless-performance issues
• Perform occasional fiber splicing, testing, and repair work as needed
• Explain services and equipment clearly to customers
• Complete service documentation accurately and maintain organized work areas
• Safely use ladders, hand tools, power tools, test equipment, and other field equipment
• Work independently while communicating effectively with dispatch, support, and other field personnel

What We're Looking For

• One or more years of relevant experience required. Three or more, preferred
• Previous experience in fiber-optic, cable, telecommunications, low-voltage, electrical, networking, or a related field-service role
• Strong mechanical aptitude and troubleshooting ability
• Experience installing services or equipment in homes and businesses
• Comfortable working directly with customers in a professional and respectful manner
• Ability to perform physical fieldwork, including lifting equipment, climbing ladders, and working in basements, attics, crawl spaces, and outdoor environments
• Ability to work independently and make sound decisions in the field
• Valid driver's license and a safe driving record
• Dependable attendance and reliable communication

Fiber-splicing experience is helpful, but it is not the primary focus of this position. Candidates must be willing and able to perform customer installations, service calls, troubleshooting, cabling, equipment configuration, and other day-to-day field responsibilities.
Why Join New Visions?

• Competitive pay based on experience
• Full-time, year-round work
• Benefits and paid time off
• Training on modern fiber-optic and networking technology
• Varied work instead of performing the same task every day
• Opportunities to take on greater responsibility as the company and network grow
• A local team where your work directly affects customers and communities

This position is a strong fit for an experienced technician who takes pride in doing clean, dependable work and wants a long-term opportunity with a growing local telecommunications company.
Apply Today
Please submit your résumé and relevant work experience. Qualified applicants will be contacted to discuss their experience, availability, and the position in greater detail.