Field Technician II - Contract to Hire

Grand Junction, CO
Order:
Order Type : Temp
Requirements:
This is a part-time field technician role supporting multiple customer environments, including retailers, financial institutions, and restaurant locations. The technician will be dispatched to customer sites to provide general IT support, run break-fix and IMAC calls, and support a variety of technology devices.
We are seeking an experienced Laser Printer Technician with hands-on experience supporting Lexmark, HP, Fuji, large-format/plotter printers, and restaurant IT hardware, including break-fix support. Strong hardware repair skills and OEM service experience are required.
This is a part-time field technician role supporting multiple customer environments, including retailers, financial institutions, and restaurant locations. The technician will be dispatched to customer sites to provide general IT support, run break-fix and IMAC calls, and support a variety of technology devices.
We are seeking an experienced Laser Printer Technician with hands-on experience supporting Lexmark, HP, Fuji, large-format/plotter printers, and restaurant IT hardware, including break-fix support. Strong hardware repair skills and OEM service experience are required.
Primary Responsibilities

• Travel to customer sites to provide on-site IT support
• Perform break-fix and IMAC services
• Troubleshoot and repair hardware, including printers (laser, Fuji, large-format), laptops, servers, POS systems, restaurant IT hardware, and network devices
• Support multiple customers with varying levels of technical complexity
• Ensure all Service Level Agreements (SLAs) are met within the required 4-6 hour response window
• Accurately document work and time using Field Vision and Fieldglass

• Hands-on hardware repair and break-fix experience (printers, POS, restaurant IT hardware, PCs, etc.)
• Experience supporting Fuji printers and large-format/plotter printers strongly preferred
• Familiarity with ticketing systems

• Part-time: 10-20 hours per week
• Monday-Friday, 9:00 a.m.-6:00 p.m., as needed
• Training may occur during standard business hours
• Start each workday from home once ready to run calls
• No overtime during training

• 2-5 years of field or IT support experience preferred
• Willing to train the right candidate
• Certifications / Education
• A+ certification preferred but not required
• Lexmark certifications and experience strongly preferred
• Experience with Lexmark printer break-fix and installs is a strong plus
• Fuji printer experience is a strong plus
• HP, Dell, and Lenovo experience is desirable but not required