Field Technical Spt Cons II

Job Title: Field Technical Support Consultant II
Location: Santa Clara, CA
Duration: 24 months
Overview: We are seeking a Field Technical Support Consultant to provide on-site hardware repair and customer support for HP's PC and printer products. This role involves troubleshooting, installation, and maintenance of laptops, desktops, workstations, and printers in a fast-paced environment.
Responsibilities:

• Diagnose and repair hardware/software issues on HP devices.
• Perform installations, configurations, and unit repairs.
• Provide customer education and ensure satisfaction.
• Manage service events and escalate technical issues when required.
• Maintain professionalism and adhere to company standards.

Requirements:

• Experience in hardware repair (PCs, printers).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• High school diploma required; technical training preferred.