Field Technical Service Representative (Automotive Coatings)

Field Technical Service RepresentativeAt NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:Earned Bonus Structure – attendance bonuses, annual merit increases, and an annual incentive bonus plan.Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.Health & Retirement – comprehensive health and welfare plans, along with a 401(k) program featuring an exceptional company match.Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.Culture & Community – as part of the NPAA family, you'll enjoy company events throughout the year celebrating and appreciating our employees' hard work and dedication.POSITION SUMMARY:The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management/support, and customer complaint assistance.POSITION LOCATED: Princeton, IndianaPOSITION RESPONSIBILITIES:Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer baseMonitor and track NPAA's on-line performance, incoming quality for processing color and appearance criteriaTracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock managementResponsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issuesGenerate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely mannerContribute to developing customer application line correlations and assist Lansing group in formula optimizationMonitor customer production runs and determine customers' performance requirements within accountAssist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as neededCoordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance).

Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.Perform QC tests on NPAA materials on site regularly or as required by customer.Recommend process and/or robot program changes for product performance improvementDocument customer line process to determine root cause and preventive action for problems & improvementsCoordinate sample submissions and production trialsParticipate in facility continuous improvement activity programsComplete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.POSITION QUALIFICATION:Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints required.Computer and software skills required.Communication skills (report writing and data interpretation)Good organizational skills (data collection / graphing)Interpersonal skillsStrong customer focus and relationship building skillsGood problem-solving skillsBe able to work with 2 component coatings and isocyanatesTime management skillsAbility to wear a respirator/all necessary PPE – including being clean shaven for respirator useEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.