Job TitleAdhere to established standard operating procedures and service level agreements through the following:Maintain exceptional customer service posture at ALL TIMESBuild strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialistsArrive at the school no less than 30 minutes prior to first bellMonitor assigned support tickets for assigned locations; troubleshoot and resolve issuesWork with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues.Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contactSupport a teaming environment with field support technicians at other schools within your assigned cluster and beyondPerform support activities including but not limited to:Proactively check the status of computer labs & media center computers on a daily basisMaintain and update Chrome carts for student useMaintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.Ensure “test readiness” for standardized tests through updating carts and lab equipmentTroubleshoot and/or replace Kronos hardwareMaintain and troubleshoot location Marquee signsTroubleshoot and resolve minor wireless and network issuesInstall OS updates and patches on Apple, Chromebooks, and Windows based PC devicesInstall, configure, and support printing devices.Maintain accurate asset assignment in Nimbus and Incident IQ.Maintain work areas and workspaces, including MDF/IDF closetsCoordinate removal of obsolete equipment as requiredServe as first point of contact for Media Center Specialists/Technical Liaisons for one-to-one student devices as neededMeet with onsite vendors as required to support L3 teamsAssist with deployment of new equipmentCheck monitoring tools for any school outages (wireless AP, switches, kronos clocks)Provide support for IT projects and AV events in the assigned schoolsDocument all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposesRecord and submit checklists or other documentation as required for upward reporting and accountabilityAttend mandatory monthly professional development meetingsRetrieve parts or other items needed to resolve issues from the APS IT WarehouseOther duties as assigned.