Field Tech Manager

Individuals have a deep understanding of their own area.They have a limited understanding of related subject areas.They manage critical projects with general direction and may allocate some work to others.Identifies issues/process improvements in area of expertise to improve client experience and increase productivity.Solves complex client escalations.Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.Focuses on improving working relationships with external business partners and their perception of NTT DATA.Mentors and leads less experienced Command Center team members according to defined plan.Establishes policies and procedures for the departmentAdvanced telephone etiquette skills.Advanced knowledge of NTT DATA products, client service, policies and procedures.Understands client specific solutions.Posting Date:Department:Field Services AMS/EMEA -