Field Support TechDes Moines, IA Full TimeSkills Required:Someone with professional experience in an IT, computer or systems-related field.Hands-on experience with network monitoring, diagnostic, and analytics tools.Not required, but a plus would be a Cisco CCNA or Fortinet NSE 4 certificationSolid understanding of DNS, Security, IP Routing, HTTP, VPN, Email Routing, and SPAM.Important to have great customer service skills as this role is client-facingComfortable doing cable runs and plugging cables as directed by remote techEffective analytical and problem-solving skills.Knowledge of a variety of hardware, software, and communication technologies.Day-to-Day Overview:Setup and configure complex network environmentsInstall various network devices & services (routers, switches, firewalls, SD-WAN, QOS, and VPN)Providing Level-2 support and troubleshooting network-related issues.Managing projects, maintaining documentation, and liaising with vendors.Meet face-to-face with clients to help assist with their issuesCable runs, and plugging in cablesPossibly some evening working hours or weekend installsProjects & Tasks:Implementation of firewall policies and routing configurations.Network device maintenance and system upgrades.Participation in project scoping and technical planning.Managing network device maintenance and system upgradesResponding to inquiries for technical assistance and support