Field Support Engineer With GXP
My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries.
Location: Warsaw - Indiana – USA onsite
Duration: Long Term
Focused IT primary point of contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attend daily performance meetings.
Assist network support team and other infra teams for day-to-day troubleshooting and infra projects.
Assist client SPOC with reliability calls for high priority tickets P1P2 investigation and resolution.
Helps local hardware support team with checking printers and shopfloor peripherals.
Provides assistance to the hardware support team for applications or processes.
Act as coordinator for resolving incidents related to any application support in manufacturing plant.
Be a SPOC for BUIT local support and external vendors.
Resolve connection issues with weighing scales including replacement of defective MOXA and related network components.
Coordinate with MLL workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues.
Test connectivity for changes to network including wireless and patching.
Coordinate with application owners to install the client applications and ensure that the applications launch as expected.
Coordinate with equipment vendors for repair and maintenance.
Initial troubleshooting for application issues and continue to provide coordination escalation to resolution conclusion.
Support base business-related IQOQ testing and technical change control activities.
Qualifications:
Minimum 5 years of experience in handling site IT support incident management.
Should be conversant with ITIL process Service Asset management.
Must be knowledgeable in network infrastructure.
Should be knowledgeable on multiple operating systems DBs.
Should be able to work independently and be ready to provide support off business hours.
MES knowledge is an added advantage.
Should possess multitasking capabilities with excellent coordination skills.
Worked in pharma manufacturing plant is an added advantage.
Additional requirements:
Manufacturing experience with IT infra knowledge.
Cross team/dept coordination.
Project experience.
ITIL knowledge would be preferable.
Knowledge of GxP would be an add-on.
Skills:
GxP, Team Lead, ITIL
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.