Field Support Engineer

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One of our client's which is having operations globally is looking a Field Support Executive for onsite role to Secaucas, NJ. Please find the below job description and request you to share me your resume to

Title: Field Support Executive

Location: Onsite to Secaucas, NJ

Duration: Contract /Full time

The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

• Understand of IDF environment (or willingness to learn)

Required:

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record all-time in our ticketing system
• Ensure all ticket notes and statuses are up to date
• Troubleshoot end-user technical issues and document all steps up through resolution
• Effectively multi-task to manage workload
• Collaborate on the improvement of operational effectiveness
• Document, take ownership of, and escalate issues
• Meet individual and team SLA targets

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology and Engineering

• Industries

  Information Services and IT Services and IT Consulting

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