Field Support Engineer
New York City preferred Engineering full time Reports to Founder and CTO
Act as the front-line technical expert for enterprise deployments of AlgoX2, guiding installations and handling live troubleshooting.
Responsibilities
- Act as the front-line technical expert for enterprise deployments of AlgoX2
- Guide installs on-prem and in cloud Kubernetes, including TLS and ACLs, and migrations from Kafka, Redis, or MQTT
- Handle live troubleshooting, performance tuning, and upgrade planning
- Capture customer feedback to improve product and documentation
Requirements
- Solid background in systems integration on Linux, Kubernetes, and Helm
- Familiarity with messaging or streaming systems such as Kafka, MQTT, NATS, or Redis
- Clear communication with customer engineering teams
- Willingness to travel occasionally for onsite work or remote support windows
Compensation
- Competitive salary plus early employee equity
- High visibility in a small team where your input shapes the roadmap, reporting to the Founder and CTO
- Room to grow into customer success, sales, or product as the company scales
Email your resume and a short note to No forms, results matter.
Field Support Engineer in new york at Unknown Company
This position is listed as full time and able to be worked remotely.