Field Support Engineer/ Network EngineerLocation: Philadelphia, PA (Day1 Onsite)Job Type: Full time positionInterview process: Team InterviewJob Summary: The ideal candidate must have in-depth knowledge with desktop (review system logs / error messages, Windows and MacOS and app troubleshooting/fix etc.); network communication troubleshooting (IP. VPN, DNS etc.); printer troubleshooting (verifying firmware, driver etc.).Candidate must hold one of below certifications:Microsoft Certified Desktop Support Technician (MCDST).Good to have JAMF Pro certification.Microsoft Office Specialist (MOS) ExpertMicrosoft Certified Professional (MCP)The resource must be able to do the following:Intake & TriageCategorize the IssueFix the easy stuff fast and Note how it was resolved.Structured TroubleshootingResolution or EscalationUser and DT team Communication and Follow-UpDocumentation & Closure.