Billing Analyst I / Field Support Analyst I (FSA1)Location: Forest Park, GA 30297 (Hybrid – Monday - Thursday in office and Friday remote)Duration: 3 Years Possible Extensions & ConversionSchedule: Monday – Friday | Standard Shift XXXX: $23.00 – $26.00 Per hr. on w2.Position Summary: The Billing Analyst I is responsible for ensuring accurate and timely billing for customers across Lighting & Smart Services Business Unit (LSSBU), including Video Surveillance, Colocation, and Utility Services. This role involves billing operations, auditing, compliance, dispute resolution, and collections of support while collaborating with cross-functional teams to maintain billing accuracy and customer satisfaction.Key ResponsibilitiesBilling OperationsCoordinate billing activities for regulated, unregulated, and governmental accountsEnsure timely and accurate billing for LSSBU and Utility Services customersEstablish new accounts and apply correct rate/rider combinations per company regulationsManage billing for contracts, including new, broken, and one-time charges (NESBs)Collaborate with internal teams including Sales, Engineering, Metering, and Customer ServiceCompliance & DocumentationReview commercial contracts for accuracy and compliance with company policiesMaintain billing documentation in systems such as CSS, LAMP, Power Services Database, and DocumentumPerform compliance checks and resolve workflow management forms (WFM’s)Ensure adherence to regulatory requirements, tariffs, and internal controlsBilling Analysis & AdjustmentsAnalyze billing data based on contracts and tariffs (EOL, TOU, etc.