Field Support Analyst I (Billing Analyst) 4P/606

Field Support Analyst I (Billing Analyst)Experience Level: 0–3 YearsLocation: Forest Park, GADepartment: Lighting & Smart Services / Utility ServicesContract- 3 YearsClient- Georgia PowerPosition SummaryThe Field Support Analyst II (Billing Analyst) is responsible for ensuring the timely and accurate billing of Lighting & Smart Services, Video Surveillance, Colocation, and Utility Services customers. This role supports both regulated and unregulated billing processes, conducts audits, resolves disputes, and assists with collections activities.The Analyst serves as a liaison across multiple departments and supports compliance, contract validation, rate application, and billing system accuracy. The ideal candidate has strong billing, customer service, and analytical skills and thrives in a fast-paced, compliance-driven environment.Billing & Account CoordinationEnsure accurate and timely billing for Lighting & Smart Services Business Unit (LSSBU) and Utility Services accountsCoordinate with: Marketing Key Account ManagersNational AccountsPricing & RatesRegion Customer ServiceMetering SpecialistsMeter Data Management TeamEstablish new accounts and apply appropriate rate/rider combinations per company rules and regulationsCoordinate billing for: New ContractsBroken ContractsNESBsOne-time and recurring chargesCompliance & Quality ControlReview unregulated commercial contracts for accuracy and completenessMaintain billing documentation in: CSSLAMPPower Services DatabaseDocumentumPerform monthly CSS compliance requirementsResolve WFM issuesEnsure adherence to applicable regulatory and internal compliance standardsBilling Analysis & AdjustmentsConduct periodic audits of billing recordsInvestigate and resolve customer disputesAnalyze billing results based on: Commercial contractsRegulated tariffs (EOL, TOU, etc.)Research historical data for billing adjustments and auditsPerform offline billing calculations using internal systemsAdhere to electric service adjustment compliance requirementsCustomer & Internal SupportSupport internal and external customer inquiriesAssist with collections activities, including contacting customers regarding past-due invoicesCollaborate with Engineering and Sales to correct billing discrepanciesSupport new business onboarding and process updatesRequired QualificationsEducation & Experience0–3 years of billing and/or customer service experienceBachelor's degree preferredCustomer Service and/or Marketing/Sales experience requiredExperience with complex billing systems strongly desiredTechnical SkillsProficiency in Microsoft Office Suite: Excel (advanced preferred)WordTeamsAccessExtensive CSS knowledge preferredGeneral database knowledgeExperience analyzing commercial contracts and tariffs preferredKnowledge & Functional UnderstandingFamiliarity with:Customer Service StandardsElectric Service Rates & Tariffs (Commercial & Industrial)Lighting Contracts (Commercial, Residential, Industrial, Governmental)Distribution Construction & Forestry Services ContractsBusiness compliance and controlsCore CompetenciesStrong analytical and problem-solving skillsHigh attention to detailAbility to work independently with minimal supervisionStrong interpersonal and communication skillsAbility to perform in a fast-paced, deadline-driven environmentSound decision-making capabilityTeam collaboration and relationship buildingIdeal Candidate ProfileThe ideal candidate is detail-oriented, analytical, and customer-focused with a foundational understanding of billing systems and contract compliance.

This individual thrives in structured, compliance-driven environments and is comfortable coordinating across multiple departments.