Field Support Analyst 3 4P/506

Field Support AnalystLocation: Atlanta, GA 30318 (Hybrid)Client- Georgia PowerContract- 1 YearJob SummaryThe Field Support Specialist – Drop Service / Dispatch provides critical operational and customer-facing support by coordinating, scheduling, and dispatching service requests related to the temporary de-energization of electric services. This role supports residential, commercial, and industrial customers requiring repairs, upgrades, or generator installations.The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced dispatch environment while delivering excellent customer service and supporting field operations.Key ResponsibilitiesService Request & Dispatch CoordinationSchedule and manage service requests for temporary de-energization of electric serviceAccurately assign and dispatch field personnel based on priority, availability, and skill setEnsure timely execution of service requests with minimal customer disruptionCustomer CommunicationServe as the primary point of contact for customersProvide clear communication regarding scheduling, service status, preparation requirements, and follow-up actionsAddress customer inquiries, concerns, and service-related issues professionally and promptlyField & Operational SupportProvide real-time support to field technicians and crewsEnsure field teams have the information, tools, and resources needed to complete work safely and efficientlyCoordinate closely with internal teams to maintain high service and safety standardsDocumentation & ReportingMaintain accurate records of service requests, dispatch details, customer communications, and job completion statusGenerate reports to track service metrics, performance, and improvement opportunitiesProblem Solving & Process ImprovementResolve scheduling conflicts and operational challenges efficientlyEscalate issues when necessary and collaborate with other departments for resolutionContribute to continuous improvement of dispatch, scheduling, and customer service processesRequired QualificationsStrong organizational and multi-tasking abilitiesExcellent verbal and written communication skillsHigh attention to detail and accuracy in documentationAbility to work effectively in a fast-paced dispatch or operations environmentProficiency with computer systems and data entry toolsAbility to collaborate with field teams and internal stakeholders