Field Services TechnicianAre you a goal-oriented professional who has a passion for providing superior customer service? Then this role might be perfect for you! This is a great opportunity to join Grid4 Communications and grow your career with us.
We are looking for a highly motivated Field Services Technician to join a great team and have a real impact on the business!Responsibilities:The Field Services Technician/Group is dispatched to customer sites for CPE installation, troubleshooting, and any other job that is required. An individual in this role would work to increase our customer and brand loyalty by acting as a liaison between Grid4 and our customers.Install routers, switches, VoIP phones, wireless systems and any other on-site in collaboration with the Turn Up Group and Technical Operations Group (TOC)Test various equipment and circuits on-site, identify issues, and resolve any problems in equipmentContact customers before dispatch to announce arrival at Local Contact; being a strong on-site representative for Grid4Develop and maintain strong customer relationshipsMaintain cleanliness and serviceability of trucks and service garageOccasional use of lift equipment and work at heightsFrequent travel (local) / Occasional overnight staysQualifications, skills, and knowledge:Previous experience in a relevant fieldValid driver's license in good standingKnowledge with Cisco equipment (ADTRAN experience preferred)Inside wiring knowledgeCustomer-first mindset with a strong "get it done" attitudeExcellent communication, organization, and attention to detailStrong sense of personal accountabilityAbility to work independently and as a team playerAdaptable, proactive problem-solver with an interest in technologyWhat we'll bring to the table:Work-life balanceVibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we doAbility to make an impact – your ideas and voice are important to us and are welcomed hereEmployee health is one of our top priorities! We offer great health benefits – medical, dental, and visionDays allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leaveOffering you the best chance to prepare for the future – 401(k) with a generous company matchBusiness casual dress codeHere's what a couple of team members have to say about Grid4:"I enjoy the people and the work-life balance" – New hire for HR"I like the open and friendly work environment.
There is always an employee willing to help" – New hire for Project ManagementSalary Range: $43,500.00-$60,000.00