Field Services Technician

Field Services TechnicianSummit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Field Services Technician to join our Tech Ops team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.Position Summary:The Field Services Technician must have very strong customer service skills.

This employee will spend 70% of their time in customer premises and will also interface with high level clients and management teams. Customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all responsibilities associated with customer installation and service.Job Description:Technical responsibilities:TelephoneCopper, Coax, FiberCable TVCoax, Fiber, Set Top Boxes, Cable ModemsInternetCable Broadband (DOCSIS), Fast Ethernet and Gigabit Ethernet switches (fiber)(Cat5/Cat6), GPON Home and Small Business NetworkingBasic Wireless/Wire LAN servicesBasic Network SecurityBusiness NetworkingInstall and maintain DS1 level circuitsInstall, repair, and maintain T-Marks, switches, and ONT's.Basic Business Class Telephony TestingSetup and test rotary, sequential Hunt GroupsInstallation, repair, and maintenance of distribution splice points including Coax Taps and vaults.Basic installation, testing and repair of light levels, RF levels, and service drops.Hybrid fiber coax network support from Optical Node and RFOG Node to Customer Premise including LE, Taps, Drops, and Splitters.Installation, repair, and maintenance of inside wire including twisted pair copper, Cat5, fiber and Coax.Basic troubleshooting of small home and office LAN networking, wireless and hotspot configurationsEnsures customer satisfaction by providing a high-quality friendly service and identifying customer needs.General responsibilities:Responds to the needs of a 24/7/365 operationMust be able to work after hours and weekends. Remain in service during outages until resolvedRemain in a state of readiness to handle call issues when on call.

Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.Must be able to work emergency schedules during natural disasters and network outages.Requirement to meet up-selling and upgrading of customers with additional Summit Broadband's products and services.Fiber optic troubleshooting and splicing.Full accountability in safety, productivity, quality, workmanship and customer service.Maintain vehicle in a clean and professional mannerDress in approved Summit branded clothing and arrive to work on time and in a neat and professional mannerAbility to multi-task. Ability to deal with and solve problems using solid judgment skills.Uses excellent hearing and listening skills to receive detailed informationOther duties as assigned including non-technicalJob Qualifications:3-5 years telecommunications experience requiredHigh School Diploma or General Education Degree (GED) requiredMust have SCTE Certification or receive certification within a year (company paid)Minimum of 3 years' experience with service/install of networking & telephony linesMust be able to operate signal level meters and power metersCandidates must possess mechanical ability and have a basic understanding of electricity.Consumer electronics experience requiredMust have valid driver's license with a clear MVREmployee is required to drive during night time conditionsMust have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordinationMust be able to pass standard background check and drug screeningMust be able to lift 75 lbs. repeatedlyMust be able and willing to climb ladders and work on utility polesMust be able and willing to work in adverse weather conditions and attics and crawlspacesAbility to operate OTDR, and fusion splicer preferredThis job could require working from a bucket truck and performing various work duties from such an environmentComputer skills to sufficient to process trouble ticketsKnowledge of Excel and WordMust be able to pass criminal background check and drug screeningSummit Broadband is a life-line service provider and this position is classified as essential. Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.Summit Broadband Inc. is a Drug-Free and Tobacco-Free Workplace and an EEO Employer. The Company participates in the E-Verify program.