Field Services Technician L2Location: Boise, IDFulltimeJob DescriptionDesired Skills: Desktop management | LinuxMust Have Technical/Functional Skills:· Desktop/deskside and onsite field support· Windows, Mac, basic Linux, Microsoft 365, AD, VPN/network basics· Printer/secure print support· SCCM/MECM, Intune, JAMF, MyPC Health Check, and ServiceNow· Imaging/reimaging, hardware break-fix, IMACD, asset management, PC refresh· SOP/KB adherence, SLA/OLA, safety, ESD, and customer communication expectations· Desktop support, Field services, Deskside support, Printer support, ReimagesRequired Skills· L2 onsite/deskside support responsibilities· Ticket handling in ServiceNow with SLA and documentation expectations· Hardware break-fix, imaging/reimaging, PC refresh, IMACD, and new hire/termination support· Printer and secure print troubleshooting· Asset tagging, inventory, loaner device tracking, returns, and vendor coordination· SOP, KB, security, ESD/safety, and site compliance adherence· Collaboration with Service Desk, L3, network, endpoint, application, and infrastructure teams
Field services Technician L2 in boise at Unknown Company
This position is listed as full time and onsite.