Field Services Technician 3Glen Allen, Virginia, United StatesIron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.THE OPPORTUNITYIT Support Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains, and repairs products such as equipment, integrated systems, and software at the client and/or field locations.
Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.HOW YOU'LL MAKE AN IMPACTProvide technical / IT support for Commonwealth of VirginiaResponsible for system updates, ticketing and asset managementPerform break/fix software & hardware support (including OEM-certified warranty repair)Conduct asset disposal activitiesSupport end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)Provide support remotely via remote administration tools as well as onsite / desk sideImaging of Commonwealth devicesProvide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.Provide after-hours and weekend support (When needed)Lead projectsSKILLS THAT DRIVE SUCCESSYou're experienced with leading projectsYou're experienced with troubleshooting Hardware (laptops/desktops)A valid driver's licenseA self-driven attitudeA keen eye for recognizing problems and pushing resolutionsA critical thinker who can think outside the boxAbility to communicate complicated resolutions to everyday end users and internal teamsTeamwork mentalityA professional demeanorAbility to empathize with customersAttention to detailWHAT SETS YOU APARTYou have experienced with scriptingPrior experience with working with vendors (i.e: Dell, HP, or Apple products)TRAVEL REQUIREMENTSTravel varies depending on tickets and technical skillset.WHY YOU'LL LOVE ITYou get to be a creative, problem solver in a dynamic, fast paced environment while working with various technologies.Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.Be a part of organizational transformation. Now's the time to join. Iron Bow is redesigning the customer and employee experience.
This new approach elevates all and truly enables success.Compensation and Benefit Information:The salary range for this position is $25-30/hourly. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bow's total compensation package.
An overview of our benefits is available on our careers page.
Field Services Technician 3 in glen allen at Unknown Company
This position is listed as contract and able to be worked remotely.