Field Services Support

Onsite Position
Submit local candidates - No Relocation
Skill Matrix Required
THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1
The Department of Management is seeking a highly skilled Information Technology Specialist to join our Field Services team. This position serves as a critical technical resource for regional State of Iowa sites, ensuring that IT systems, local network infrastructure, and business-specific applications are maintained at peak operational standards. The successful candidate will balance hands-on technical troubleshooting with high-level coordination between local business units and central IT service delivery teams.
Note: Travel Requirements - Clean driving record over the past 7 years required.

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. ~100 mi at most/ 1.5 hr drive each way; Early orientation may require more travel, should settle out at 25%-30%.
• Contractor will need to complete DAS application/Car Use Agreement and Fuel Pin - Contractor will use state fleet vehicle for travel.

Essential Functions and Responsibilities
Regional Technical Support & Coordination (35%)

• Provide timely, day-to-day technical support for site-specific IT systems and processes.
• Travel within the CRSA region to deliver on-site assistance and meet local operational requirements. No overnight travel required
• Collaborate with local and remote IT teams to align technological solutions with specific business functions.
• Act as a primary liaison for business units to support local resources containing IT components.

Endpoint Management & Automation (25%)

• o Manage and maintain local computer hardware, including peripherals and specialized site equipment.
• o Ensure all systems remain secure and functional through routine firmware patching and security software management.
• o Develop or modify automation and scripting to improve site-specific efficiency.
• o Maintain comprehensive inventory documentation within the ITSM system. Service Desk Plus, but other tool use is applicable. SCCM and Zoho Endpoint Central. Powershell

Application & Productivity Support (20%)

• o Manage desktop productivity suites, ensuring they are accessible and properly patched.
• o Maintain a functional understanding of site-specific applications, including installation and ongoing maintenance.
• o Document site-specific configurations and share knowledge with the Service Management team.

Network Infrastructure & Connectivity (10%)

• Install and configure physical networking equipment and media following DOM-DoIT standards. Cisco and Meraki
• Monitor site ICN circuits and external communication circuits to minimize downtime.
• Communicate planned maintenance and outage status to site executives and management.

Administration & Compliance (10%)

• Track all support activities and vendor-related issues via the DOM-DoIT ITSM system.
• Produce step-by-step technical documentation and weekly status reports for projects and tasks.
• Participate in on-call rotations and team meetings as required. PRN - infrequent

Requirements

• Mobility: Ability to travel to various sites within the CRSA region of Iowa. Contractor will need to enter into a car use agreement with DAS.
• Availability: Participation in an on-call rotation as necessary to support critical business functions.
• Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.
• Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).
• Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits. Hands on installation; providing troubleshooting information to networking and server administrators; MS Teams phone experience may be of value
• Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components
• ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.

Required/Desired Skills:
Skill Required /Desired Amount Candidate Experience Mobility: Ability to travel to various sites within the CRSA region of Iowa Required 2 Years Availability: Participation in an on-call rotation as necessary to support critical business functions. Required 2 Years Technical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration. Required 5 Years Endpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.). Required 2 Years Network Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuits Required 2 Years Systems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated components Required 2 Years ITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation. Required 2 Years