Data Center Optical Engineer
We are seeking a highly motivated and skilled Data Center Optical Engineer to support customer data center and co-location environments. This role is responsible for the installation, maintenance, troubleshooting, and operation of optical transport infrastructure while ensuring high-quality execution across all assigned activities. The ideal candidate is a hands-on technical professional with experience leading field activities, maintaining quality standards, and working directly with customers in mission-critical data center environments.
Key Responsibilities:
- Lead and support optical infrastructure activities within customer data centers and co-location facilities.
- Conduct daily quality audits of field work and provide feedback to field technicians.
- Communicate directly with customers through ticketing systems and in person, providing timely project updates and technical reports.
- Perform and/or supervise:
- Fiber installation
- Fiber decommissioning
- Break/Fix activities
- Network remediation
- Fiber migrations
- Perform and/or supervise optical testing and troubleshooting using:
- Optical Power Meters
- Stabilized Light Sources
- Visual Fault Locators (VFL)
- Optical Time Domain Reflectometers (OTDR)
- Optical Test Sets
- Interpret and execute:
- Methods of Procedure (MoPs)
- Engineering documentation
- Vendor documentation
- Network diagrams
- Read and interpret cut sheets and physical network design documents to ensure accurate cable routing, port connections, and cable management.
- Maintain high standards of safety, quality, and operational excellence.
Required Qualifications:
- 3–15 years of experience in data center operations or a similar technical environment with direct customer interaction.
- Previous experience leading technical teams or field activities.
- Strong written and verbal English communication skills.
- Excellent organizational, administrative, and documentation skills.
- Proficiency with Microsoft Office and customer ticketing/documentation tools.
- Strong hands-on experience with connectorized fiber optic cabling, including:
- Single-mode fiber
- Multi-mode fiber
- LC connectors
- Fan-outs
- Structured cabling systems
- Demonstrated experience performing optical testing and transport troubleshooting.
- Ability to multitask and work effectively in fast-paced, high-availability environments.
- Strong commitment to safety procedures, quality standards, and industry best practices.
Physical Requirements:
- Ability to lift and move equipment weighing up to 50 pounds.
- Comfortable working at heights when required.
- Ability to work in varying environmental conditions commonly found in data center environments.
Equipment & Work Requirements:
- Ability to support on-site assignments with short notice as business needs require.
- Availability to meet established service-level expectations for customer support.
- Ability to utilize standard communication devices, computer equipment, and appropriate personal protective equipment (PPE) as required for the role.