Field Services EngineerLocation: Muskegon, MIDuration: FulltimeJob Description:Must Have Technical/Functional SkillsField service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands supportOn network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation managementMeeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.Roles & ResponsibilitiesManage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, break fixes, dispatch supportAsset delivery part DaaS service across hub, spoke and dispatch sites, vendor management, meeting room support, customer connectPrinter support, OT support, factory PCS support, manage team and customer requests on priorityGeneric Managerial Skills, If anyShould have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level,Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvementIf you are interested, please send me your updated resume ASAP with below details:Full Name:Current Location/Zip:Contact Number:E-Mail Id:Alternate E-Mail Id:Visa/Work Permit Status:Current Rate/Salary:Expected Base Salary:Notice Period/Availability to Start:Willingness to relocate to job location:Preferred Interview timings (Specify Time zone):Overall Experience Summary:LinkedIn URL:Looking forward for your response..Thanks, and Regards,Tushar SharmaJconnect Infotech Inc.168 Barclay Center Ste. 347,Cherry Hill, NJ 08034Email: