Field Services Engineer

Hello ,
Greetings!!!
This is Tushar from Jconnect INC . Below is the requirement with my client.
Please let me know if you are available for this role.
Title: Field Services Engineer
Location: Muskegon, MI
Duration: Fulltime
JOB DESCRIPTION :
Must Have Technical/Functional Skills
Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support
On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management
Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role.
Roles & Responsibilities

• Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support
• asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect
• Printer support, OT support, factory PCS support, manage team and customer requests on priority

• Generic Managerial Skills, If any
• Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level,
• Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement

If you are interested, please send me your updated resume ASAP with below details :
Full Name:
Current Location/Zip:
Contact Number:
E-Mail Id:
Alternate E-Mail Id:
Visa/Work Permit Status:
Current Rate/Salary:
Expected Base Salary:
Notice Period/Availability to Start:
Willingness to relocate to job location:
Preferred Interview timings (Specify Time zone):
Overall Experience Summary:
LinkedIn URL:
Looking forward for your response..
Thanks, and Regards,
Tushar Sharma
Jconnect Infotech Inc.
168 Barclay Center Ste. 347,
Cherry Hill, NJ 08034
Email:
Linked in:
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