Field Services Engineer

Overview:

Bonfiglioli Engineering s.r.l. designs and manufactures automated inspection and testing equipment used to ensure product quality and integrity across the pharmaceutical, food & beverage, aerosol, and chemical industries.

As our U.S. operations continue to grow, we are seeking a hands-on Commissioning & Field Service Engineer to install, start up, troubleshoot, and support automated inspection equipment at customer facilities throughout the United States.

This is a highly technical, customer-facing role ideal for someone who enjoys working directly with machinery, electrical systems, and industrial automation. You will be responsible for taking equipment through installation, start-up, commissioning, and customer acceptance, as well as providing ongoing troubleshooting, maintenance, and technical support.

* This position requires frequent travel, approximately 70–80%, including overnight travel throughout the United States.

Job Responsibilities:

• Install, start up, commission, and perform acceptance testing (FAT/SAT) on automated inspection equipment at customer facilities.
• Troubleshoot and resolve mechanical, electrical, electronic, controls, and software-related equipment issues.
• Diagnose equipment failures, perform root cause analysis, and implement corrective actions.
• Perform preventive, corrective, and emergency maintenance on customer equipment.
• Support equipment validation activities, including IQ/OQ/PQ, when required.
• Work with PLCs, HMIs, sensors, motors, electrical systems, and other industrial automation components.
• Provide on-site and remote technical support to customers.
• Train customer operators and maintenance personnel on equipment operation, troubleshooting, and basic maintenance.
• Partner with Engineering, R&D, and technical support teams to resolve complex equipment issues and identify opportunities for product improvement.
• Communicate directly with customers regarding equipment status, technical issues, and service outcomes.
• Complete detailed service documentation, including work performed, hours, parts used, and equipment status.

Qualifications

• Associate degree or two-year technical degree in Electrical Engineering Technology, Mechatronics, Automation, Industrial Maintenance, or a related technical field or an equivalent combination of education and hands-on experience.
• 3+ years of experience working with industrial machinery, automated equipment, commissioning, field service, equipment installation, or a related technical environment.
• Strong electrical and mechanical troubleshooting skills.
• Ability to read and troubleshoot using electrical schematics and wiring diagrams.
• Experience with PLCs, HMIs, sensors, motors, VFDs, industrial controls, or automated machinery strongly preferred.
• Experience with equipment installation, machine start-up, commissioning, FAT/SAT, or customer acceptance testing preferred.
• Experience with pharmaceutical, packaging, food & beverage, inspection equipment, or other automated manufacturing equipment is a plus.
• Strong problem-solving skills and the ability to independently diagnose technical issues in the field.
• Professional communication skills and the ability to work directly with customers, technicians, engineers, and other internal teams.
• Ability and willingness to travel approximately 70–80%, including overnight stays.