Field Services Admin / Admin AssistantUFP Site Built is the leader in designing and manufacturing value-added wood and non-wood products for the construction industry. We offer a wide variety of wood structural components, aluminum decks and rails, and light gauge steel structural components.The Field Services Admin / Admin Assistant is responsible for performing data entry and providing support to customers and account managers by maintaining frequent communication with both parties and by helping troubleshoot problems as they arise. This role would communicate with existing customers via phone, email or in-person within a high-volume environment.
Works under general supervision.Principle Duties and ResponsibilitiesManaging high volume email communication using Microsoft Outlook.Data entry into MiTek Business Application and Microsoft ExcelMaintaining frequent communication with customer base and gathering information to ensure their satisfactionCommunicating with internal and external teams regarding repair orders and providing status updatesReviewing design plans/layouts to ensure component and material accuracy and communicating component needs for customers/dealers/contractors with the plantCommunicating with account managers and customer service reps to comply with customer requests and to troubleshoot and solve customer issues as they ariseWorking with account managers to enhance and provide a positive customer experienceAttending shows, product introductions and trainings when necessaryPreparing various reports and correspondence as requiredPerforms other duties as requiredQualificationsKnowledge RequiredMinimum high school graduate required. Preferred Bachelor's Degree or Associates Degree in a Design related disciplineWorking knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)Working knowledge of various office equipment (computer, scanner, etc.)Skills and abilitiesProficiency in the use of the English language in reading, writing and speakingProficiency in the use of business math and algebraAbility to successfully communicate with all organizational levelsAbility to communicate clearly via phone and email with co-workers and managementAbility to organize and prioritize workload and manage timeAbility to work hours mandated by managementAbility to pass a drug testConductSelf-managingHighly motivated and enthusiasticGood interpersonal skills and good communicatorStrong organization skills and detail orientedBe a team player and support the company's goalsConducts in a professional mannerBenefits currently offered to our employees:Medical insuranceHealth savings account with company contributionDental insuranceVision insuranceBasic and voluntary life insuranceDisability insurance401(k) plan with company matchPaid vacation and holidaysStock purchase program with employee discountEducational reimbursementWellness programs and challengesOther supplemental benefitsThe company is an Equal Opportunity Employer.