Field Service Technician

Field Service TechnicianSt. Louis, MO | Full-TimeAbout The RoleWe're hiring a Field Service Technician to join our Service team in St. Louis.

You'll manage technical support across a geographical area, perform preventative and pro-active service, and be the first line of support ensuring our customers get the level of service they expect from SumnerOne.This role combines technical troubleshooting, customer relationship building, and equipment expertise. You'll work independently in the field, travel up to 100 miles per day, and stay connected with dispatch and your team throughout each day.What You'll DoCore Responsibilities:Manage technical support for accounts within your service areaPerform preventative maintenance and pro-active service callsTroubleshoot equipment issues and prepare repair estimatesMaintain organized car stock, service manuals, and service bulletinsKeep all service information current on laptop and dispatch systemPromote and explain service agreements to customersCommunicate customer problems and equipment requirements to Field Service Manager and SalesComplete paperwork, warranty processing, and parts tracking in a timely mannerPerform ongoing product training and complete scheduled coursesDay-to-Day Expectations:Carry tools and equipment up to 50 lbs consistently, rotate equipment up to 100 lbsDrive 100+ miles daily within your service areaKneel and squat for extended periods during service callsMaintain professional appearance and vehicle cleanlinessAsk customers if they need additional help before leavingStay current on SumnerOne products and servicesSuggest product and service improvements to customersContribute ideas to the service team on how we can improve operationsWho We're Looking ForYou have solid mechanical and troubleshooting skills with a problem-solving mindset. You may be coming in with field service experience, or you may be entry-level with strong technical aptitude and eagerness to learn.

Either way, you're reliable, organized, and ready to build expertise with a team that invests in your growth.Core Requirements:Valid U.S. citizenship and legal right to workValid driver's license and clean driving recordAbility to obtain insurance as a company driverHigh school diploma (Associate's or Bachelor's degree preferred)Strong mechanical and electrical aptitudeProblem-solving mindset—you think logically and don't give up easilyPC and networking knowledge; comfortable with Windows, Mac, and common office software (Excel, Word, Outlook, etc.)Reliable transportation and ability to drive 100+ miles dailyTechnical Competencies:Troubleshoot and diagnose electronic/mechanical equipment problemsUnderstand network connectivity and how it relates to product performanceLearn and retain technical product knowledge quicklyWork with hand tools and diagnostic equipmentProfessional Competencies:Strong communication skills (written and verbal)Customer-focused approach; you ask questions and listen before jumping to solutionsOrganized and detail-oriented; you track parts, paperwork, and schedulesDependable, disciplined, and accountable for your time and qualityAdaptable; you roll with changes and different customer personalitiesTeam player who communicates daily with dispatch and colleaguesProfessional appearance and demeanor; you represent the company wellNice-to-Have:Previous field service or customer service experienceFamiliarity with office equipment or related technologyCertification in relevant technical areasWhy SumnerOneAt SumnerOne, we believe our best solutions start with listening. We call this Hear to Serve — and it applies as much to how we treat each other as it does to how we serve our customers.

When you join this team, you're joining a company that is actively investing in a culture where every voice is heard, every idea matters, and every person is supported.Structured training and ongoing skill developmentFlexibility in your field schedule with support from dispatchA clear path to growth (specialist roles, territory expansion, or leadership)Regular communication with your team and managerVehicle provided; you manage your routeWork-Life Balance: Family-owned and family-first — Monday through Friday, no weekendsBenefits from Day One: Medical, dental, vision, life, and disability coveragePaid Time Off: Paid vacation, holidays, and sick timeFinancial Future: 401(k) and profit-sharing opportunitiesRoom to Grow: Many of our senior team members started exactly where you areA Culture That Listens: Through our Hear to Serve initiative, we gather feedback, close the loop, and continuously improve — because a great workplace doesn't happen by accident