Field Service TechnicianLocation: Sheboygan, WIJob Type: Hourly, up to 90% travelIndustry: Machinery ManufacturingCompensation: Base pay: $26-$36/hour, depending on experience. In-plan compensation: Additional $15/hour while working with customers. Overtime pay: Saturday overtime and regular overtime available.About the CompanyA trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency.
They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals.About the RoleAs a Field Service Technician, you will be the face of our company in the field, traveling to customer sites to install, troubleshoot, and maintain high-performance packaging and automation equipment. Your role will combine strong technical know-how with the ability to deliver a premium customer experience that builds long-term trust and relationships. These roles involve on-site troubleshooting, maintenance, and installations with a focus on ensuring smooth operations for both existing and prospective customers.
You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both mechanical and electrical expertise and excel in customer service.What You'll DoInstall, maintain, and troubleshoot conveyor systems, bagging machines, and flow wrappersRead and interpret electrical schematics and perform safe wiring of secondary equipmentServe as a technical trainer, guiding customers or internal staff through proper machine operation and maintenanceDeliver a personable, customer-first experience with each visit – making customers feel supported, heard, and part of the familyDocument service work using internal tools (ERP experience a plus)Collaborate with cross-functional teams to resolve customer issues quickly and professionallyWho You AreAn experienced Field Service Technician or Industrial Maintenance Technician with direct experience working on conveyors, flow wrappers, or bagging machinesComfortable working in food, beverage, consumer goods, or manufacturing environmentsHave strong electrical troubleshooting skills and can read schematics confidentlyNaturally customer-facing, personable, confident, and capable of building lasting relationshipsA mentor at heart – you enjoy teaching others and aren't afraid to lead conversations and offer directionPreferred SkillsPLC familiarityOSHA/technical certificationsExperience in high-speed manufacturing or automation environmentsBilingual (a plus)