Field Service Technician (REMOTE)

Field Service Technician

Location: Sheboygan, WI

Job Type: Hourly, up to 90% travel

Industry: Machinery Manufacturing

Compensation: Base pay: $26-$36/hour, depending on experience. In-plan compensation: Additional $15/hour while working with customers. Overtime pay: Saturday overtime and regular overtime available.

About the Company

A trusted provider of automated packaging systems, offering full-line, turnkey solutions to enhance packaging efficiency. They specialize in user-friendly premade pouch packing machines, cost-effective VFFS baggers, high-speed vertical baggers, and multilane stick packaging machines, serving diverse industries such as food products and pharmaceuticals.

About the Role

As a Field Service Technician, you will be the face of our company in the field, traveling to customer sites to install, troubleshoot, and maintain high-performance packaging and automation equipment. Your role will combine strong technical know-how with the ability to deliver a premium customer experience that builds long-term trust and relationships. These roles involve on-site troubleshooting, maintenance, and installations with a focus on ensuring smooth operations for both existing and prospective customers. You will collaborate with cross-functional teams, maintain service documentation, and utilize ERP tools to ensure accurate reporting. The ideal candidates will possess both mechanical and electrical expertise and excel in customer service.

What You'll Do

• Install, maintain, and troubleshoot conveyor systems, bagging machines, and flow wrappers
• Read and interpret electrical schematics and perform safe wiring of secondary equipment
• Serve as a technical trainer, guiding customers or internal staff through proper machine operation and maintenance
• Deliver a personable, customer-first experience with each visit – making customers feel supported, heard, and part of the family
• Document service work using internal tools (ERP experience a plus)
• Collaborate with cross-functional teams to resolve customer issues quickly and professionally

Who You Are

• An experienced Field Service Technician or Industrial Maintenance Technician with direct experience working on conveyors, flow wrappers, or bagging machines
• Comfortable working in food, beverage, consumer goods, or manufacturing environments
• Have strong electrical troubleshooting skills and can read schematics confidently
• Naturally customer-facing, personable, confident, and capable of building lasting relationships
• A mentor at heart – you enjoy teaching others and aren't afraid to lead conversations and offer direction

Preferred Skills

• PLC familiarity
• OSHA/technical certifications
• Experience in high-speed manufacturing or automation environments
• Bilingual (a plus)