Job Posting
Seeking an experienced Field Service Technician to perform diagnostics, maintenance, and repairs on high-power EV charging systems. This role combines hands-on technical work with customer interaction and requires extensive travel.
Position Type: Full-time, Travel Industry: Electric Vehicle Infrastructure
Location: Dallas, TX, Department: Service Operations
Key Responsibilities:
- Execute diagnostic, maintenance, and repair work on charging systems
- Perform commissioning and periodic maintenance interventions
- Work independently and collaboratively to maximize repair efficiency
- Document repairs thoroughly and consistently
- Provide feedback to remote service and development teams
- Coordinate service interventions within assigned territory
Requirements:
- 2+ years support role in EV charging industry or related such as solar, Battery Energy Storage System, etc.
- Experience as electrician in low-voltage range (up to 1,000V)
- Technical certification or experience in electrical engineering
- Basic software and diagnostic skills
- Full stack IT infrastructure knowledge (hardware, software, network, telecommunications)
- Proficiency in MS Office (Windows, Excel, Word)
- Strong customer service orientation
- Professional communication abilities
- Experience working under time pressure
- Ability to manage urgent customer escalations
- Ability to lift 75lbs (components and units)
- Capable of repeated ladder climbing
- Able to stand/walk for extended periods
- Valid driver's license
- Valid passport
- Flexibility for overtime work
- Willingness for domestic and international travel
- Available for flexible hours
Benefits:
- Medical Benefits with cost assistance
- Vision
- Dental
- Life Insurance paid by employer
- Disability
- Flexible Spending Accounts (FSA/HSA)
- PTO (minimum 16 days)
- Company holidays
- Company vehicle provided