Own Your Future at Pan-Oston
100% Employee-Owned • Bowling Green, KY
At Pan-Oston, you're more than an employee - you're an owner. For over 50 years, we've built retail solutions for some of North America's biggest brands while building careers people are proud of.
Why Join Us?
Now Hiring:
FIELD SERVICE TECHNICIAN
PURPOSE OF POSITION: The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.
RESPONSIBILITY AND AUTHORITY:
100% Employee-Owned • Bowling Green, KY
At Pan-Oston, you're more than an employee - you're an owner. For over 50 years, we've built retail solutions for some of North America's biggest brands while building careers people are proud of.
Why Join Us?
- Employee Ownership (ESOP) - Share in the company's success
- Work-Life Balance - Flex time for life's important moments
- Family-Focused Benefits - Childcare assistance & family coverage
- Career Growth - Tuition reimbursement & advancement opportunities
- Supportive Culture - A team built on respect, community, and integrity
- Growing Company - Backed by a $10M facility expansion in Bowling Green
- Competitive Pay
- Health Insurance
- FREE Dental & Vision for Employee & Family
- PTO, Sick Days & Paid Holidays
- Paid Volunteer Time
- Employee Assistance Program
- Gym Membership Discounts
Now Hiring:
FIELD SERVICE TECHNICIAN
PURPOSE OF POSITION: The Field Service Technician / Technical Support Specialist is responsible for providing technical support, product installation, and service to customers both remotely and on-site. This role plays a critical part in ensuring customer satisfaction through effective troubleshooting, timely service coordination, and continuous improvement of products and processes.
RESPONSIBILITY AND AUTHORITY:
- Provide technical troubleshooting support to customers via phone and email
- Perform product installations and service at customer locations
- Install and test CFE hardware for the SCO product line
- Conduct site evaluations to assess installation requirements and service needs
- Assist with trade show installations and de-installations
- Enter and process service parts orders
- Dispatch service and/or installation technicians as needed
- Create and issue service data reports
- Initiate internal corrective actions and document change requests
- Manage projects related to installations, service, and customer support
- High school diploma or equivalent (GED); trade or vocational school preferred
- Strong organizational and communication skills
- Basic knowledge of electrical components, properties, and testing devices
- Ability to be on-call after hours for customer support
- Ability to travel independently and frequently to customer locations
- Must be able to travel with minimal notice
- 1-3 years of experience in a related field (preferred)
- Experience using hand and power tools for metal and woodworking
- Experience in field service, equipment installation, or technical support environments
- Familiarity with retail systems or self-checkout (SCO) technology
- Basic computer and reporting skills
- Frequent travel required
- Ability to lift and handle equipment as needed
- Work in various customer site environments, including retail and industrial settings