Skill
Required / Desired
Amount
of Experience
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
Required
3
Years
MacOS: Proficiency in installation, configuration, troubleshooting, and user management.
Desired
3
Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
Required
3
Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals.
Required
3
Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues.
Required
3
Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
Required
3
Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support.
Nice to have
3
Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.
Required
3
Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional
Required
3
Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users.
Required
3
Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records.
Required
3
Years
Teamwork: Collaborating effectively with other IT professionals.
Required
3
Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.
Required
3
Years