Field Service Technician

Senior Field Technical Specialist

Location: Indianapolis, IN (Corporate Office base when not traveling)

Job Type: Full-Time, Salaried

Travel: Approximately 75% across North America (US, Mexico, Canada)

Schedule: Monday to Friday, 8:00 AM – 4:30 PM (when working on-site at the office)

About TRANSTEX:

TRANSTEX is a North American cleantech leader engineering innovative fleet efficiency solutions. Through our DClimate line of electric auxiliary power units (eAPUs), we combine advanced mobile HVAC technology with patented rapid-recharge battery management to cut emissions and operating costs for commercial trucking fleets.

About the Role

We are seeking a proactive Senior Field Technical Specialist to serve as our systems Subject Matter Expert (SME). In this newly created role, you will lead on-site deployments, commission eAPU hardware, train partner technicians, build our digital LMS curriculum, and collaborate with Engineering, Quality, and Sales.

Key Responsibilities

Field Execution & Technical Leadership (~75% Travel)

• Lead on-site fleet deployments, system standups, installations, and diagnostics across North America.
• Perform hands-on mechanical, electrical, and HVAC/refrigeration installations and troubleshooting on heavy-duty commercial trucks.
• Act as primary on-site technical liaison to build strong relationships with fleet managers and shop teams.
• Travel 2–5 days/week (Monday–Friday; weekend travel minimized) with company-provided cards, tools, and parts.

Training & Curriculum Development

• Design and manage digital training modules via our Learning Management System (LMS) and multimedia presentations.
• Deliver instructor-led, hands-on training to groups of up to 25 technicians.
• Author SOPs, service manuals, and visual guides translating complex engineering concepts into practical steps.

Cross-Functional Collaboration & Continuous Improvement

• Represent field operations in weekly interdepartmental meetings with Sales, Engineering, and Quality.
• Channel field feedback and failure trends to Engineering to drive product enhancements.
• Provide remote Tier-2/3 technical support to partner locations.

Required Qualifications & Experience

• Minimum 5 years in field technical support, commercial truck repair, or heavy-duty fleet operations.
• Mandatory Certification: EPA Section 608 Certification required (Universal or Type II preferred).
• Strong proficiency in heavy-duty mechanics, 12V/24V electrical troubleshooting, and mobile HVAC/refrigeration.
• High school diploma or equivalent required; vocational/technical diploma in Automotive, Diesel, or HVAC is an asset.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable with LMS platforms.
• Proven ability to train groups and present technical concepts clearly.
• Valid driver’s license, valid passport, and comfort with frequent air travel and rental vehicles.
• Autonomous self-starter, strong problem-solver, team player, and customer-focused.

Physical Requirements & Working Conditions

• Capable of crawling under vehicles, working in tight compartments, climbing ladders, and lifting up to 50 lbs.
• Comfortable working in varied shop, yard, and industrial fleet environments.

WHAT WE OFFER

• Medical, Dental and Vision Benefits.
• Voluntary Short-term and Long-term Disability Benefits.
• 401K with company match.
• Paid Time Off and Holidays
• Great colleagues, both in the USA and Canada.

Transtex is an equal opportunity employer and welcomes applications from all qualified candidates.