Field Service Technician

Field Service Technician

As a Ground Systems Field Technician, you will be responsible for installing, commissioning, maintaining, and documenting the electrical, network, and mechanical systems. Your role is crucial in ensuring these systems are ready to operate safely and reliably, supporting autonomous operations.

Responsibilities:

• Install, configure, commission, and quality-check ground-system installations at new drone delivery sites, including electrical and network systems.
• Diagnose and resolve basic electrical, network, system, and site faults within the defined configuration scope, excluding electrician-level tasks.
• Perform maintenance and upgrades to enhance ground-system uptime and reliability.
• Collaborate with engineering and cross-functional teams to document, track, and resolve issues via company ticketing platforms.
• Maintain precise records of site surveys, installations, maintenance actions, and troubleshooting steps.
• Manage accountability programs for tools, calibration equipment, and vehicles.
• Adhere to safety protocols, electrical standards, manuals, and SOPs while suggesting improvements to installation standards and troubleshooting guides.

Essential Skills:

• 3+ years field service or comparable experience.
• Basic mechanical, residential/light-commercial electrical, network, and office-software knowledge.
• Hands-on mechanical/electrical assembly, organization, and inventory-management skills.
• Ability to troubleshoot time-sensitive problems, develop practical fixes, and adapt to changing sites, technologies, and procedures.

Additional Skills & Qualifications:

• Preferred experience through an electrical pathway—low-voltage/network systems—or a construction pathway—general construction, heavy steel, technical drawings, and material-handling equipment.
• OSHA 30 certification is a plus.

Why Work Here?

The company offers equity incentives, catered lunches onsite every day, and is a leading player in the rapidly growing autonomous delivery industry. It operates on four continents, completing millions of deliveries including vital supplies like blood, vaccines, food, and retail products, with a mission to ensure access to essential goods anytime, anywhere.

Work Environment:

Work outdoors year-round in varying weather conditions. Shifts may include days, evenings, and weekends, with up to 20% travel as needed. 80%+ travel during the first three months for offsite or remote training in Dallas. Mileage for travel is reimbursed and expenses covered for out-of-town assignments.

Job Type & Location:

This is a Contract to Hire position based out of Houston, TX.

Pay and Benefits:

The pay range for this position is $30.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Houston, TX.

Application Deadline:

This position is anticipated to close on Sep 17, 2026.