Field Service Technician
We are seeking a reliable Field Service Technician to install, maintain, and repair equipment at customer sites. This role combines technical troubleshooting, hands-on field work, and customer-focused service delivery to ensure equipment operates safely and efficiently. The ideal candidate is technically adept, comfortable working in diverse environments, and committed to providing responsive, high-quality service.
Key Responsibilities
- Perform on-site installation, configuration, maintenance, and repair of equipment and systems according to company procedures and customer requirements.
- Diagnose technical issues using appropriate tools, meters, and diagnostic software; implement timely solutions and escalate complex problems to engineering as needed.
- Provide exceptional customer service by clearly communicating findings, repair options, and recommended preventative measures to customers.
- Document service activities accurately in the company work order system, including parts used, time on site, test results, and next steps.
- Maintain an organized inventory of tools, spare parts, and service kit; report low-stock items and assist with parts ordering when required.
- Conduct routine preventive maintenance visits and safety inspections to minimize downtime and extend equipment life.
- Follow all safety protocols, company policies, and applicable regulations while working on customer sites; maintain a clean and professional appearance.
- Collaborate with dispatch, technical support, and sales teams to coordinate service schedules and share customer feedback for continuous improvement.
- Travel regularly to customer sites within the assigned territory and manage time efficiently to meet response and completion targets.
Qualifications
- Associate degree, technical certificate, or equivalent experience in electronics, electrical, mechanical, HVAC, or related technical field.
- 2+ years of field service, technical support, or hands-on repair experience preferred.
- Strong technical troubleshooting skills and familiarity with diagnostic tools, meters, and basic hand/power tools.
- Experience working in field environments and independently managing service calls and schedules.
- Excellent customer-facing communication skills with a service-oriented mindset.
- Valid drivers license with a clean driving record and the ability to travel within an assigned territory.
- Ability to read schematics, technical manuals, and wiring diagrams; basic computer skills for service reporting and remote diagnostics.
- Physically able to lift equipment and parts, climb ladders, and work in tight or elevated spaces as required.
- Certifications such as OSHA, EPA, or manufacturer-specific training are a plus.
- Desired skills: demonstrated experience in technical (Tech) troubleshooting, field operations (Field), and direct service delivery (Service).
For this position you must be currently authorized to work in the United States. We do not sponsor for this position.